TERMS & CONDITIONS

These terms of service outline the rules and regulations for the use of MEMEORABLE TRANSFER SERVICES website

Memorable transfer service  is located at:

2 Chambers Mews Bentinck Street Ashton Under Lyne 0L6 7FR  

By accessing this website we assume you accept these terms of service in full. Do not continue to use MEMORABLE TRANSFER SERVICE  website if you do not accept all of the terms of service stated on this page.

 

The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms of service. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

  1. Our company may change these terms and conditions at any time. Existing bookings will be at the rate booking is made.
  2. We request a minimum of 2 hours’ notice for any online bookings. If your booking is less than 2 hours, please call our office or contact us via WhatsApp to check availability.
  3. You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. We shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
  4. You must order a suitable car size for the number of passengers and luggage. Our company cannot guarantee to carry excessive amounts of luggage. Failure to order the correct vehicle can result in cancellation without a refund
  5. You must supply all information required on the booking form, please use the special notes box to inform us of any extra information you feel we should be aware of.
  6. If there are any changes or variations including extra mileage, extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.
  7. Incoming flights allow 40 mins free waiting time after which waiting charges will apply. Please allow enough time for immigration & baggage to avoid unnecessary waiting charges. Extra waiting charges are £50.00 every 10 minutes for a Executive vehicals
  8. (A)
    For airport pick up our driver will wait up to 40 minutes, without having made contact with the passenger. If after 40 minutes the driver still has not made contact with the passenger, this will result in a no-show & no refund will be offered.
    (B)
    Pick up from addresses: please be ready and waiting for your driver at the requested pickup  time, after your free 5 minutes waiting, charges will apply, extra waiting charges are £50.00 every 1 minutes for a  Executive Vehicles.
  9. If you need to cancel your booking, please contact Memorable Transfers as soon as possible via email or WhatsApp with your order number. We will be happy to cancel & refund a booking as long as we have 12 hours’ notice. If you cancel a booking after the vehicle has been dispatched a charge will be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.
  10. We take complaints very seriously and investigate every complaint thoroughly. Please email or call us quoting your reference number and as much information as possible.
  11. At times our company may use subcontractors/ partner companies to cover a journey.
  12. You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger. A full receipt can be emailed directly to you or a handwritten business card-size receipt can be supplied by your driver. *Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver*
  13. Our company have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.
  14. Our company will refuse or terminate any booking with immediate effect if your behaviour possesses any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party. All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.
  15. Our company will track all incoming flights, to ensure our driver reaches you at your specified time.
  16. Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.
  17. Our Company shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.
  18. Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform the office at the time of booking. We will try our utmost best to provide a baby/booster seat Or if you have your own child seat you are most welcome to bring it. Please note that the installation of the child seat must be carried out by you.
  19. If the driver is stuck in traffic or for any other reason cannot reach in time at the point of collection, we will try to provide you with a car from one of our partners and inform you of any delays along with evidence.